We are looking for a highly organized and customer-focused Short-Term Rental Virtual Assistant who is fluent in both Japanese and English. In this role, you will support the daily operations of our short-term rental portfolio by managing guest communications, coordinating reservations, and ensuring an exceptional guest experience from booking through check-out. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we'd love to hear from you.
Key Responsibilities
Respond to guest inquiries and reservation requests in both Japanese and English. Manage listings and calendars across platforms such as Airbnb, Booking.com, and VRBO. Coordinate check-ins, check-outs, and guest support. Handle booking modifications, cancellations, and special requests. Communicate with cleaners, maintenance teams, and vendors to ensure properties are guest-ready. Resolve guest concerns promptly and professionally. Monitor occupancy, upcoming reservations, and operational tasks. Maintain accurate records and update property information as needed. Perform general administrative and operational support tasks.
Requirements
Fluent in Japanese and English (written and spoken). Previous experience in short-term rentals, hospitality, customer service, or virtual assistance is preferred. Strong written communication and interpersonal skills. Excellent organizational and time management abilities. Comfortable using platforms such as Airbnb, Booking.com, VRBO, Google Workspace, Slack, and property management systems (experience with Hostaway, Guesty, Hospitable, or similar is a plus). Ability to multitask, prioritize effectively, and work independently. Reliable internet connection and a quiet remote workspace. Willingness to work flexible hours, including weekends or holidays if required.
Preferred Qualifications
Experience with property management systems (PMS). Familiarity with channel managers and dynamic pricing tools. Experience handling guest escalations and resolving issues professionally. Knowledge of the Japanese hospitality market is an advantage.
What We Offer
Fully remote work environment. Competitive compensation. Opportunities for professional growth and career development. Supportive and collaborative team culture. Long-term opportunity with a growing short-term rental business.