Job Description

Roles & Responsibilities

Greeting and checking in/out guests efficiently while verifying registration information and processing payments

Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions

Handling guest inquiries, complaints, and special requests to ensure a positive experience

Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records

Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities

Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property

Following brand standards and company policies to ensure consistent service quality

Manage online, phone and in-person room reservations

Welcome guests, check them in, distribute room keys and explain the hotel s amenities

Take payment from customers

Respond to guests issues and complaints in a friendly, timely manner

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Desired Candidate Profile

Bachelor's Degree of Hotel Management or Equivalent

At least two years of customer service experience

One year of front desk experience in the hospitality industry

Excellent verbal communication skills

Availability to work shifts, including evenings, weekends and holidays

Ability to solve client issues in a friendly and timely fashion

Friendly and welcoming demeanor