Here is a sharp, professional job description tailored for your French Quality Assurance position. It highlights the strong analytical, data-focused nature of the role alongside the standard benefits. French-Speaking Quality Assurance (QA) Specialist Location: Kattameya, Cairo (Hybrid) Position Type: Full-time Language Requirement: Fluent/Native French & Good English About the Role We are looking for a data-driven, analytical French-Speaking QA Specialist to join our team. In this role, you won't just monitor interactions; you will dive deep into performance data, align standards across teams, and help drive process excellence. If you love Excel, enjoy spotting trends, and can confidently align operational standards, this role is for you. Key Responsibilities Conduct regular quality audits on French-language interactions to ensure service excellence. Lead and facilitate calibration sessions with Operations and training teams to ensure unified scoring standards. Utilize Excel and Run Charts to track quality performance, visualize data variations, and pinpoint operational trends. Identify process gaps and deliver actionable coaching insights and data-backed recommendations to Team Leaders. What We Are Looking For Experience: Minimum of 6 months of Quality Assurance experience within the BPO industry. Language Skills: Near-native or native fluency in French; strong working proficiency in English. Data & Tech Skills:Expert level in Microsoft Excel (formulas, data analysis, modeling). Solid understanding of Run Charts and data trend analysis. Knowledge of Six Sigma methodologies is a strong plus. Familiarity with Power BI is a plus. Soft Skills: Strong communication skills to manage calibration alignment sessions across different stakeholders. What We Offer Work Flexibility: A balanced hybrid work model. Comprehensive Coverage: Full medical, social, and life insurance from day one. Commute Made Easy: Company-provided transportation. Vibrant Culture: A rich social life with team activities, outings, and a supportive workplace community.