Job Description
Roles & Responsibilities
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. British Council Teaching Centre Join an Exceptional Team Do you enjoy helping people reach their goals? Are you energised by face to face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people focused team at the British Council. We re seeking a Customer Service & Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
Why Join Us?
Professional Growth & Development Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
A Culture That Values You We champion well being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
Be Part of a High Performing Team Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
Role Description & Purpose We are seeking a motivated Customer Service and Sales Officer to deliver an outstanding experience to customers and students by managing enquiries related to English language courses and examination services. The role focuses on achieving agreed targets, objectives, and key performance indicators while maintaining a high standard of service throughout the customer journey. The successful candidate will drive sales by engaging new and returning customers and prospective exam candidates, supporting Teaching Centre and Exams teams to meet revenue targets. Based in Agouza, within a team of fifteen to twenty colleagues, reporting to the Country Manager, supporting B2C plans in Egypt.
Role Accountabilities In this role, you will be at the heart of the customer experience, managing enquiries across a variety of channels including face-to-face interactions, email, social media, live chat, and telephone. You will take pride in providing clear, accurate information, setting expectations, and ensuring each customer feels supported from their first enquiry through to resolution. While you will confidently handle most queries, you will also recognise when to escalate more complex cases, maintaining accurate records and sharing insights to help continually improve the customer journey. As one of our key representatives, you will bring the organisation s values to life through every interaction, maintaining high standards of communication and presentation. You will support reception and registration activities, keep customer data up to date, refresh response materials, and contribute to feedback programmes, all while ensuring full compliance with corporate and safeguarding policies.
This is a commercially focused role where your contribution truly matters. You will work towards individual income and conversion targets, actively engaging new and returning customers, guiding them from initial interest through to enrolment or registration. You will follow up on leads, confidently address objections, identify cross-selling opportunities, and reconnect with inactive customers to drive both engagement and revenue. Alongside this, you will support Teaching Centre operations by managing course registrations, processing payments accurately, maintaining systems data, and contributing to marketing and academic planning. You will also assist the Exams function, supporting registrations, handling enquiries and complaints, and ensuring a smooth, end-to-end customer experience. We are looking for someone who is motivated, resilient, and genuinely enjoys connecting with people, with strong communication, problem-solving, and commercial skills, and the confidence to make a real impact within a supportive, collaborative team.
Important Information
Location: This is an onsite position, based in Cairo (Agouza office), Egypt.
Contract Type: a Fixed-Term, Full Time position, 5 days a week, rotated.