Main job duties and responsibilities:

• Revisit the tenant mix for all retail shops and kiosks across all clubs to better fulfill members’ needs, including health and beauty, F&B, services, and commodities.
• Review tenant profiles for all shops inside clubs to enhance standardization and overall brand image.
• Reassess pricing strategy per square meter across all clubs, creating a standardized price list based on location, brand category, and tenant expansion plans, with the goal of increasing annual revenue and building long-term partnerships.
• Achieve leasing occupancy targets across all clubs.
• Review contract terms and conditions with the Legal department for new tenants and termination requests.
• Coordinate with the Finance department to ensure proper settlement of tenants’ financial dues during contract periods.
• Approach new tenants and finalize strong deals that enhance brand identity and improve members’ experience.
• Review and improve the leasing cycle process in coordination with internal departments, including site handover, to ensure smooth operations and tenant satisfaction.
• Conduct regular meetings with tenants in coordination with Club Managers to address issues and requirements.
• Propose marketing plans for existing tenants to increase traffic through social media, SMS campaigns, and other initiatives that drive revenue and support tenant sales.
• Develop leasing plans for new clubs opening during the year.
• Review complaints received through customer service and club managers to assess brand continuity during renewal processes.
• Direct revenue-generating opportunities such as open days or in-club advertising to the relevant entities to maximize partner and business revenue.
• Prepare necessary reports to support planning and future decision-making.