Job Description

Roles & Responsibilities

Key Responsibilities Serve as the main point of contact for expatriate clients and their families Manage end-to-end relocation support including housing arrangements, school admissions, and settling-in services Coordinate with vendors, service providers, and internal teams to ensure high-quality service delivery Understand client needs and provide tailored solutions to enhance their relocation experience Handle client requests, inquiries, and escalations in a timely and professional manner Maintain strong relationships with schools, real estate agents, and relocation partners Ensure compliance with company standards and service level agreements Track cases, maintain accurate records, and provide regular status updates Continuously identify opportunities to improve the expatriate experience.

Desired Candidate Profile

Bachelor's degree in business administration, HR, or a related field 2 5 years of experience in account management, relocation services, HR, or client servicing Strong knowledge of expatriate services (housing, schooling, relocation processes) is a plus Excellent communication and relationship-building skills Strong organizational and multitasking abilities Problem-solving mindset with a client-first approach Fluency in English