Role Description The Customer Support Representative – Chat & Email is a full-time, on-site role based in Qesm El Maadi. In this position, you will handle incoming customer inquiries via chat and email, provide accurate information about products and services, and resolve issues in a timely and professional manner. You will investigate and troubleshoot customer concerns, escalate complex cases when needed, and follow up to ensure resolutions meet customer expectations. Daily tasks include documenting interactions in the support system, adhering to service level agreements, and maintaining a high level of customer satisfaction. You will collaborate with team members and supervisors to share feedback, suggest improvements, and support a consistent, high-quality customer experience.

Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and a commitment to Customer Satisfaction. Excellent Communication abilities, with clear, concise writing skills for chat and email interactions. Ability to perform basic Troubleshooting, identify root causes, and provide step-by-step guidance to customers. Previous experience in a contact center, BPO, or similar customer support environment is preferred. Strong attention to detail, time management, and the ability to handle multiple conversations simultaneously. Fluency in English

Why Join Us?
Salary: Up to 16k Net EGP. Performance Incentives: Monthly bonuses up to 3,500 EGP. Rotational shifts (The latest shift ends at 10:00 PM ). Comprehensive Social & Medical Insurance, plus fully Paid Training. Transportation provided directly from Metro Seknat El Maadi.