Customer Service Coordinator

Job Description

A Customer Service Coordinator is sought to facilitate seamless communication between strategic sales closures and precise operational execution.

This role is not just about customer service; it serves as the essential link between strategic sales closures and precise operational execution.

Responsibilities

Operational Coordination

• Daily tracking of orders through the system.
• Direct communication with shipping partners.

Financial Oversight

• Managing unapproved discounts.
• Sending payment links.
• Correcting invoices.

High-Value Sales

• Managing and closing sales for clients with high invoices (ranging from 200 Riyals to 2,000 Riyals and more).

Compliance with Standards

• Executing tasks accurately according to the Approved Work Guide and internal templates.

Basic Requirements

Experience

• 3 to 5 years of proven experience in sales operations.
• Experience working with merchants on Shopify, Zid, or Salla platforms (basic requirement).

Professional Background

• Retail sector experience.

Availability

• Must not be tied to any other job.
• Available to work immediately.

Working Hours

• Full-time from 8:00 AM to 5:00 PM (Saudi time).

Flexibility

• Willingness to be available during peak evening hours according to work requirements.

Financial Benefits

Basic Salary

• 5,000 – 8,000 Egyptian Pounds.

Progressive Commission System

• Sales commission starting from 2% and reaching up to 4% based on the volume of achieved sales.

Expected Monthly Income

• Total income (base salary + commissions) typically ranges between 9,000 and 17,000 Egyptian Pounds, depending on the quality of sales closures and performance accuracy.