Company Description 4Level1 provides comprehensive English Language Programs tailored for adults and young adults, meeting international CEFR standards. Our curriculum emphasizes practical communication skills, fostering confidence in academic, professional, and social contexts. With a focus on real-world interactions, 4Level1 delivers both online classes globally, particularly across the Middle East, and in-person classes in Riyadh. We are dedicated to empowering learners with effective language tools for success.
Role Description This is a full-time, on-site role for a Customer Service Representative located in Qesm El Maadi. Responsibilities include interacting with customers to address inquiries, providing support, resolving complaints, ensuring satisfaction, and delivering an exceptional customer experience. Day-to-day tasks will involve managing communications through various channels, maintaining a high level of professionalism, and escalating issues when necessary.
Qualifications Proficiency in Customer Service and Customer Support practices Skills in managing Customer Satisfaction and enhancing Customer Experience Strong communication and problem-solving abilities Ability to handle inquiries and complaints effectively and professionally Previous experience in customer-facing roles is beneficial Fluency in English; additional language skills are a plus High school diploma or equivalent; further education or certifications in related fields are a bonus