Jobs / Tailor Jobs / Spanish Speaker Retention Specialist – Travel Adviser
On-site Full Time
Xceed -
Egypt , Cairo
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Xceed
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Job Details

Employment Full Time
Category Marketing
Industry Outsourcing/Offshoring
Role Description The Spanish Speaker Retention Specialist – Travel Adviser is responsible for interacting with customers, addressing inquiries, and resolving travel-related issues to ensure satisfaction and maintain customer loyalty. Daily tasks include handling inbound and outbound calls, emails, and chats with professionalism, assisting clients with their travel queries, and providing tailored travel solutions. The role also involves managing customer accounts, offering personalized retention strategies, and collaborating with internal teams to enhance service quality. This is a full-time, on-site position located in 6th of October.
Qualifications Good Fluency in Spanish, with strong verbal and written communication skills. Proficiency in customer relationship management and retention techniques Attention to detail and problem-solving skills for resolving customer concerns efficiently Ability to work in a fast-paced, customer-focused environment with a professional demeanor High adaptability and a customer-first mindset. Previous experience in customer service, BPO, or the travel sector is an advantage.

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About Xceed
Egypt, Cairo
Outsourcing/Offshoring

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled mult...

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