Job Description

Roles & Responsibilities

Job Role :

To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.

Job Code :

New 2026OPER-265

Job Qualifications:

• Receive the new pickups closed in bosta flyers.
• Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.
• Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet.
• Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.
• Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App.
• Receive the undelivered shipments on the system and the productivity sheet as well.
• Get the receiver s signature and IDs# on delivered shipments with Zero Cod.
• Get hard copies of returned shipments signed by the business.
• Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.
• Make a verification call on the undelivered shipments or Canceled shipments on a daily basis.
• Cancel the refused shipments on the system.
• Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub
• Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.
• Performs related duties as required.

Job Responsibilities:

• - 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.
• - Only graduates are eligible for this role.

Desired Candidate Profile

• - 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.
• - Only graduates are eligible for this role.