Role Description
We are seeking a Customer Service Representative for our Chat Account to join our team in Cairo. This is a full-time, on-site role focused on delivering exceptional customer service through prompt and professional responses to customer inquiries via chat. The responsibilities include resolving customer issues, ensuring a positive experience, maintaining service quality standards, and collaborating with team members to enhance overall customer satisfaction.
Qualifications
- Proficiency in Customer Support and Customer Service practices
- Strong skills in Customer Satisfaction and Customer Experience management
- Excellent Phone Etiquette and communication abilities
- Empathy and problem-solving skills to handle customer concerns effectively
- Ability to work collaboratively in a dynamic, fast-paced environment
- Fluency in English, with additional language proficiency being a plus
- Prior experience in customer service roles preferred
- High school diploma or equivalent; additional training in customer service is a bonus
Education:
Experience:
- Customer service: 1 year (Required)
Language: