Role Overview

As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team. You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.

Key Responsibilities

1. Inquiry Management & Lead Qualification

Respond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).

Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.

Filter and prioritize requests based on urgency and part availability.

2. Internal Coordination & Quotation

Liaise with the Purchasing/Pricing Team to get accurate costs for local and international parts.

Prepare and send professional quotations via Odoo, ensuring all terms (validity, shipping, and returns) are clearly communicated.

Explain technical differences between New, OEM, and Imported parts to the customer.

3. Sales Conversion & Follow-up

Proactively follow up on sent quotations to convert inquiries into confirmed orders.

Handle objections regarding pricing or lead times using Vinzone’s established value proposition.

Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.

4. Relationship Management & After-Sales

Keep the customer updated on the status of their shipment (especially for international orders).

Conduct follow-up checks after delivery to ensure part compatibility and customer satisfaction.

Manage any return requests or "damaged part" claims according to company policy.

If quotation is rejected by client, the sales representative must know the reason