ERP Systems:

Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity

Train branch employees on company application to ensure smooth work operations

Provide proper support for branch employees on company’s ERP to ensure smooth work flow

Communications:

Setup internet connection and apply company polices on IT Devices as department policy.

Ensure Internet landline and 4G are operating well to ensure business continuity with no delays

Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently

Provide proper support for Switches & Routers to ensure smooth work for IT devices

Security & Firewalls:

Troubleshoot firewall and updates its policies to ensure its continuity and secure company data

Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company data

knowledge of domain controller and active directory

knowledge of vmware and virtual machines

Devices Support:

Creates new users on IT devices at the branch as per company policy

Install all needed programs on IT Devices at the branch to ensure smooth work operations

Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth work flow

Replace Ink Cartridge for different printers & ensure its working effectively

Backups:

Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully

Transfer to backup internet connection in case of any problems in landline to ensure smooth work flow