1. Business Requirements Analysis:

• Support gathering and documentation of detailed business requirements related to either Acquiring or Issuer card payment products, including credit cards, debit cards, and digital wallets…etc
• Conduct gap analysis and propose enhancements to existing systems and processes.
• Collaborate with stakeholders to translate business needs into clear functional specifications and user stories.

2. Support in Project Management & Delivery:

• Support the end-to-end delivery of the projects, ensuring alignment with business objectives and timelines.
• Coordinate with technology teams to working on the project as descripted and mentioned in SOW.
• Support the company's PMs whenever descripting or translating or discussing the project scope internally with the stakeholders or with the client/s.

4. BAs Process Improvement:

• Making sure aligning with the Dept. Head for following the standard process.
• Participating with team in building BAs docs library, to share the knowledge and organizing the dept. work.

5. Stakeholder Engagement:

• Act as a bridge between business units, technology teams, and external partners (banks, processors, acquirers).
• Engage with vendors and third-party service providers to evaluate new technologies, systems, and platforms that enhance the card payment experience.
• Participate in workshops, presentations, and discussions with clients to gather feedback and present solutions.

6. Regulatory Compliance & Risk Management:

• Ensure that all card payment solutions comply with industry regulations, including security standards such as PCI DSS.
• Work with InfoSec and Legal Teams to identify the risks in payment processes to implement necessary controls.
• Work with Business Team - Commercial Team - Legal team to stay updated with industry changes and ensure that solutions are aligned with new legal and regulatory requirements.