Jobs / Information Systems Jobs / Call Center Advisor
Full Time
Flawless Clinics -
Egypt , Cairo
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Job Details

Experience Experienced
Salary Confidential
Employment Full Time
Gender Female
Category Customer Service
Industry Hospital & Health Care
  • Handle inbound and outbound calls professionally and efficiently, ensuring a positive client experience.
  • Respond promptly to customer inquiries, providing accurate information about services and appointments.
  • Document all client interactions and update records in the system accurately.
  • Resolve client issues, complaints, or concerns with empathy and in accordance with company guidelines.
  • Schedule, confirm, and modify appointments as requested by clients.
  • Collaborate with other departments to ensure seamless service delivery.
  • Follow up with clients to ensure satisfaction and address any outstanding needs.
  • Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
  • Maintain confidentiality of client information at all times.
  • Stay updated on company services, policies, and procedures to provide accurate information.

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About Flawless Clinics
Egypt, Cairo
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