Job Purpose:

Manage and build relationships with most critical clients by ensuring long-term partnerships, increasing revenue, and delivering tailored trading solutions across various markets.

Main job duties and responsibilities:

• Serve as the primary point of contact for major/key accounts, ensuring exceptional service and client satisfaction.
• Develop and execute strategic account plans that drive growth, profitability, and retention.
• Build deep relationships with key stakeholders and decision-makers on the client side.
• Lead contract negotiations and oversee account terms to maximize commercial value.
• Identify upselling, cross-selling, and new business opportunities within key accounts.
• Monitor account performance, sales metrics, and client KPIs; prepare regular reports and forecasts.
• Collaborate with internal departments (e.g., Logistics, Procurement, Finance) to ensure seamless delivery and support.
• Handle complex client issues, resolving them effectively and in a timely manner.
• Stay informed on market trends, client industries, and competitor offerings.
• Provide guidance and mentorship to the team.
• Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.