● Responsibilities1. Operations & Fleet Management* Manage day-to-day fleet operations across assigned stores/clusters* Ensure achievement of operational KPIs (attendance, SLA, productivity, coverage)2. Onboarding & Rider Management* Oversee end-to-end rider onboarding process* Verify and validate rider documentation before activation3. Training & Development* Deliver onboarding, SOP, and refresher training sessions* Monitor training performance (attendance, pass rates, ramp-up time)
4. Inventory & Asset Management* Manage rider kit inventory (uniforms, helmets, bags, etc.)* Ensure proper issuance and recovery of assets
5. Vendor & Stakeholder Management* Act as a point of contact for rider suppliers/vendors* Monitor vendor performance and ensure SLA compliance
6. Reporting & Performance Analysis* Track and report on key operational metrics* Analyze data to identify trends and improvement opportunities
7. Compliance & Quality Control* Ensure adherence to SOPs and company policies* Conduct quality checks on data and operations
Requirements: * 2–3 years of experience in Logistics or Operations with team management* Strong analytical skills with proficiency in Excel / Google Sheets* Excellent communication and coordination skills* Ability to work in a fast-paced, dynamic environment* Strong problem-solving and decision-making abilities* Good understanding of logistics KPIs and stakeholder management* Flexibility to work in shifts if required