About Us51Talk is a leading online English education platform dedicated to connecting teachers with students worldwide through engaging, one-on-one virtual classes. We’re passionate about making quality education accessible and enjoyable while creating meaningful opportunities for both learners and educators. Join our dynamic and fast-growing team that values innovation, collaboration, and professional growth.
About the Role We are looking for an experienced and results-driven B2C Telesales Manager to lead our on-site telesales team in Cairo. The ideal candidate will have at least 6 years of sales-related and management experience, with a minimum of one year working, studying, or serving clients in GCC countries (particularly Saudi Arabia). This position requires strong leadership, excellent communication skills in English, and the ability to manage a team of 30 telesales representatives to achieve business goals.
Responsibilities:Lead and manage a team of telesales representatives to achieve enrollment targets. Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings. Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching. Ensure high-quality customer interactions aligned with brand and service standards. Collaborate with marketing and admissions teams to align leads, campaigns, and messaging. Handle escalated inquiries and support the team in closing high-potential prospects. Conduct regular training sessions to improve product knowledge and telesales skills. Generate and present performance reports and recommendations to senior management.
Requirements:Minimum 5 years of experience in telesales, sales, or any related field, including 3 years in a leadership or supervisory role. At least 1 year of experience working, studying, or serving clients in GCC countries (Saudi Arabia preferred). Strong leadership, communication, and team-building skills. Target-oriented with a strong track record of meeting or exceeding sales goals. Familiarity with CRM systems and sales reporting tools. Professional proficiency in English (both written and spoken). Bachelor’s degree in Business, Education, or a related field.
Working Hours:Sunday – Thursday: 12:00 PM – 9:00 PMSaturday: 12:00 PM – 4:00 PM????️ Office Address: Double View Business Center, Street 293, New Maadi, Cairo Governorate 12468