Job description
Scope
Coordination and execution of customers’ Ocean CHB orders in accordance with their requirements and/or procedures based on company ethics.
Responsibilities
•Order processing management – End-to-end processing of customers’ Ocean CHB orders and providing timely updates to customers.
•Coordination for arrivals, Delivery Order collection, customs declaration processing and payment of customs and port charges and to keep customers updated in timely manner.
•To ensure that BDP systems are updated always, and relevant documents are uploaded in BDP Smart.
•Reporting – Operational status reporting on regular basis with latest updates.
•Operational troubleshooting and provide solutions to customers in matters related to carriers, ports and customs.
•Follow up and submission of claim related documents to customs team
•Ensure that invoices are raised and sent to customers in timely manner as per requirements of customers.
•Non-conformance reporting in accordance with the KPI’s.
•Adherence of approved subcontractors in accordance with agreed rates.
•End to end processing of shipments.
•Punctual and flawless order handling and documentation
•Ensure that all activities are carried out in 100% compliant manner
Qualifications/Experience
∙+2 years of detailed experience of logistics and forwarding operations/regulations and documentation
∙Preferable a professional degree specialized in logistics and forwarding.
∙Computer literacy with Microsoft Software applications and /or other market leading software applications.