Job Purpose

Acts as the airline’s ambassador, aiming to build customer loyalty and promote a positive corporate image by delivering an outstanding passenger experience. Ensures passengers’ safety, comfort, and satisfaction throughout the entire flight cycle while adhering to company policies and procedures.

Key Responsibilities

Conduct

• Ensure timely attendance, proper grooming, fitness, and legal readiness for assigned flights.
• Attend pre-flight briefings to understand flight details, roles, and procedures.

Safety Measures

• Instruct passengers on safety procedures to ensure their safety and comfort.
• Identify safety and security risks and take appropriate action in line with SOPs.
• Administer first aid when necessary.
• Report any irregularities or malfunctions to Cabin Supervisor, Flight Crew, or Captain.

Customer Service

• Welcome passengers and assist with boarding procedures.
• Provide excellent customer service and respond to passenger needs and requests.
• Support passengers experiencing stress or difficulties.
• Promote onboard services, meals, products, and charity programs to achieve sales targets.
• Handle cash and credit card transactions securely.

Key Responsibilities (Continued)

Crosschecking and Reports

• Conduct pre-flight checks for supplies, emergency equipment, and catering items.
• Report any deficiencies to Cabin Supervisor or Captain.
• Ensure cabin cleanliness and proper catering at transit stations.
• Coordinate handover with catering, cleaning, and maintenance teams.
• Complete post-flight reports and evaluations.
• Report passenger conduct and any issues during the flight.
• Perform Cabin Supervisor duties when assigned.

Training & Development

• Attend recurrent training sessions, emergency procedures training, and workshops.
• Maintain valid cabin crew licensing.
• Contribute to team objectives and achieve assigned targets.

Qualifications

• Diploma or Higher Secondary Certificate (Tourism/Travel diploma is a plus).
• First Aid, Safety, and Emergency Procedures training is an advantage.
• Medically fit with no serious health conditions.
• Presentable, friendly, and positive attitude.
• Strong customer service orientation.
• Ability to handle difficult situations professionally.
• Proactive, self-motivated, and team-oriented.
• Strong communication, time management, and problem-solving skills.
• Proficient in Microsoft Office.
• Fluent in English (additional languages are a plus).

Work Experience

• Fresh graduates are encouraged to apply.
• Previous experience in aviation, customer service, or hospitality is a plus.
• Active cabin crew license is an advantage.
• Ability to work shifts and extended hours.
• High flexibility and adaptability to dynamic schedules.
• Ability to meet KPIs and follow company policies and procedures.