Jobs / Customer Service Jobs / English Customer Service- Grads- B2- Net Salary Is Up To 22.5

English Customer Service- Grads- B2- Net Salary Is Up To 22.5

On-site Full Time

TP Egypt -

Egypt , Cairo

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Job Details

Employment Full Time

Category Information Technology

Industry Telecommunications

Job Overview:We are hiring for a Back Office role that is considered part of the Customer Service team. This position is focused on second-level support, working closely with store agents. The role does not involve direct interaction with customers, but supports agents in handling and resolving customer-related issues.
Responsibilities: • Provide second-level support to store agents • Handle escalated cases from first-line customer service • Assist agents in resolving customer issues efficiently • Follow up on pending cases until resolution • Coordinate with different departments when needed • Maintain accurate records of cases and actions taken