Full Time
EFADA Technology -
Egypt , Cairo
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Job Details

Experience Experienced
Salary Confidential
Employment Full Time
Category Accounting
Industry Information Technology and Services
  • Outsource Job to a big Enterprise in Africa and middle east in cards services - yearly contract -
  • Onsite - Transportation + food+ mobile allowances:
  • Job Purpose:
     Review & setup new banks and services on customer systems according to each bank’s requirements - Attend internal and external Banks technical Trainings. - Follow up and report technical issues to vendor. - Test new products/services received from vendor side. - Prepare systems ‘documentation / end user manuals / presentations. 
  • Job Accountabilities:
  •  Provide technical support for clients cases related to the new products and services acquired after arrangement with Department Head. 
  •  Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identifies the banks privileges. 
  •  Provide technical support for other customer teams concerned supported services In addition to providing trainings to new hires on how to operate the system.
  •  Manage the communication with system vendors to acquire new features and find solutions to current system bugs after arrangement with Department Head.
  •  Test new products/services received from vendor side
  •   Handle documentation, training materials & presentations and also end user manuals related to systems - Test new products/services received from vendor side 
  •  Review Upgrade assigned tasks - Review Banks’ Migration projects related tasks -Performs other related duties as requested by the company.

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About EFADA Technology
Egypt, Cairo
Information Technology and Services
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