Dear Candidates,
We are hiring for a Senior Technical Support Engineer (Azure Devops) in Egypt for our client in Insurance domain.
Exp: 4+ years Location: Egypt Candidate Current Location: Egypt
Skills Required: Azure, Devops, Technical Support, ITIL, Troubleshooting, Azure CLI, Shell scripting, Azure Administration
Role:
4+years in a technical support or IT support role Strong hands-on experience with Microsoft Azure administration: Azure Virtual Machines, Storage, Networking Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics) Experience into operations side Proficiency in: Azure CLI and Shell scripting (Bash / Power Shell) Ability to automate operational tasks and troubleshooting steps Understanding of cloud architecture and troubleshooting methodologies Excellent communication skills in English (C1 or higher – written and spoken). Basic knowledge of server hardware, software, and operating systems. Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM). Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, Service Now etc. Ability to work independently and manage multiple tasks. Good analytical and problem-solving skills. Good time management and prioritisation skills. Strong communication and customer service skills. Eagerness to help and provide service to users.
Nice to have:
Azure Administration Certification (Microsoft Certified: Azure Administrator Associate (Exam AZ-104)) Practical experience with ITIL processes, ability to explain lifecycle of each issue type Knowledge of dynamic alerting and anomaly detection in monitoring tools. Experience in 24/7 support environments / shift work
Responsibilities:
Respond to support incidents and service requests via defined communication channels in line with SLAsInvestigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches Resolve complex technical issues through research, issue reproduction, and collaboration with internal support and engineering teams Take ownership of critical (P1) incidents, including escalation management, coordination, and stakeholder communication Act as Incident Manager during Major Incidents when required Ensure timely documentation of incidents, including postmortems and root cause analysis for critical issues Maintain and contribute to knowledge base content, ensuring accurate and up-to-date documentation Monitor incident trends, gather and report support metrics, and track resolution progress Collaborate with external vendors where required to support issue resolution Execute database and system changes in production environments in line with change management processes Analyze and optimize system and database performance, including query tuning, indexing, and configuration improvements Support high availability and disaster recovery (HA/DR) activities, including setup, failover testing, and capacity planning Perform security hardening, patching, and upgrade activities Participate in large-scale upgrades, migrations, and patch management initiatives Provide proactive recommendations for system optimization, cost efficiency, and architectural improvements Ensure stability, reliability, and business continuity of enterprise systems Continuously identify and propose improvements to support processes and operational efficiency Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions
If you find above job description relevant to your profile, then do DM me or forward me your resume on Ankita. [Click to show email]
Regards,Ankita Ankita. [Click to show email]