Company Description Sutherland is a global leader in digital transformation, leveraging cutting-edge technologies like Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to deliver scalable business solutions. Partnering with iconic global brands, we use our expertise in Digital Engineering to enable rapid innovation and optimize critical business operations. With over 250 AI-based patented inventions, we pioneer new solutions and reinvent customer experiences through an “as-a-service” delivery model. At Sutherland, we engineer digital outcomes to drive measurable success for businesses and the communities they serve.
Role Description This is a full-time, on-site role for a Customer Service Representative located in Cairo. In this role, you will provide exceptional customer support, resolving inquiries, and ensuring customer satisfaction. You will be responsible for delivering consistent and high-quality assistance across various communication channels, maintaining strong customer relationships, and enhancing the overall customer experience. As a key member of the team, you will also facilitate the resolution of customer challenges efficiently and professionally while adhering to company policies and protocols.
Qualifications Customer Service and Customer Satisfaction experience Proficiency in delivering an excellent Customer Experience Strong written and verbal communication skills Grads and dropouts English level B2/C1Flexibility with night and overnight shifts is a must
Benefits Highest salaries in the market Transportation is providedsocial and medical insurancefully paid training