You will be the bridge between business and technology - translating the real operational challenges of a telecom and fintech company into structured requirements that data scientists, engineers, and automation developers can act on.
ROLE MISSIONTranslate business problems into clear AI, analytics, and automation requirements.
KEY RESPONSIBILITIES- Gather and document requirements for AI and automation initiatives across telecom operations (customer care, provisioning, billing) and fintech services (KYC, loan origination, payment reconciliation)
- Identify and prioritise AI use cases including churn prevention, fraud detection, credit scoring, and network optimisation
- Define success metrics and KPIs to measure business impact of AI and automation solutions
- Map current-state processes and design future-state workflows that incorporate AI model outputs and automated decisions
- Support delivery teams throughout development, testing, and deployment to ensure solutions meet business needs
MUST-HAVE SKILLS- Business analysis (requirements gathering, user stories, process mapping)
- Data-driven problem solving
- Stakeholder management and communication
NICE-TO-HAVE- Experience in telecom or fintech domains
- Familiarity with Agile delivery (Jira, Azure DevOps)
- Understanding of AI/ML concepts and use case feasibility assessment
- CBAP or PMI-PBA certification