Jobs / IT Jobs / IT Help Desk
Full Time
Sharm Dreams Group -
Egypt , Cairo
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Sharm Dreams Group
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Job Details

Experience 2 to 3 years
Salary Confidential
Employment Full Time
Gender Male
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Category Research
Industry Construction
  • Provide first-level technical support to end-users for hardware, software, and network-related issues in an onsite environment.
  • Respond to help desk tickets, phone calls, and emails in a timely and professional manner.
  • Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain operating systems, applications, and peripheral devices.
  • Escalate complex technical problems to higher-level IT staff or external vendors as needed.
  • Document all support activities, solutions, and user interactions in the help desk ticketing system.
  • Assist in the setup and support of meeting rooms, projectors, and audio-visual equipment for staff and guests.
  • Maintain inventory of IT assets and ensure proper tracking of equipment issued to employees.
  • Educate users on best practices for IT security, data protection, and software usage.
  • Participate in IT projects, upgrades, and routine maintenance tasks as assigned.

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About Sharm Dreams Group
Egypt, Cairo
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