About us Concentrix is in the IT, Technology and Finance industries. In our environment, you will be able to enjoy:Wellness programs and initiatives. Competitive compensation with additional benefits depending on the role. Access to training and development programs. Opportunities for career advancement. Leadership development initiatives. Paid time off, including vacation, holidays, and sick leave. Referral bonus when recommending a friend who joins Concentrix. Diverse and inclusive workplace culture. Recognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects
Job Description Summary As a Sr. Specialist, Account Manager, your experience and drive for client success will be key to our growth. You will build strong, strategic relationships with key clients, deeply understanding their business objectives and ensuring their complex operational needs are met as their trusted advisor and primary point of contact, proactively addressing challenges and expertly handling inquiries to nurture long-term, valuable partnerships. You will strategically manage client accounts within diverse and complex business environments, leveraging your proactive, solution-oriented mindset to identify and implement effective strategies that drive client satisfaction and achieve their goals, ensuring excellent client retention through proactive engagement and successful renewals while also pursuing significant growth opportunities by understanding their evolving strategic needs and aligning our offerings to deliver increased value. When complex challenges arise, your ability to understand intricate client needs will empower you to investigate and implement impactful, long-term solutions. Your clear and influential communication skills will enable you to effectively convey client feedback for the continuous improvement of our offerings. You will also support the development of accurate sales forecasts and sophisticated quotes, actively participating in strategic negotiations and potentially guiding and mentoring more junior team members, fostering a collaborative environment.
You Have:Experience in French speaking environments Demonstrated ability to build strong stakeholder relationships through effective communication in fast-paced environments. A proven track record in sales or account management with mid-to-large clients, delivering significant results. Passion for providing exceptional customer experiences and achieving sales targets. Adeptness at quickly learning and leveraging new technology and data to optimize performance and gain strategic insights. Advanced problem-solving skills to tackle complex challenges and develop effective solutions. Excellent command of Microsoft Office programs for efficient work management and professional communication.

Job description
Ensure client customers are consistently satisfied with our products and services, resolving escalated issues to maintain strong relationships. Achieve revenue-based quotas through successful management of client accounts, supporting processes that meet operational needs and drive growth objectives. Evaluate the client's customer needs and propose impactful solutions that address their key challenges. As the single point of contact for key client customers, coordinate the work of client service teams to deliver seamless and effective support. Utilize data to successfully remediate customer concerns and overcome roadblocks, directly impacting their satisfaction. Manage external competitive pressures and effectively handle objections, showcasing strategic thinking and communication skills. Work with multiple stakeholders, building effective relationships with decision-makers at all levels to achieve collaborative success. Take responsibility for managing your sales territory and achieving monthly quotas, demonstrating ownership and a drive for results. Skillfully negotiate in tough situations, securing positive outcomes and strengthening client partnerships. Identify potential risks and barriers to success, developing proactive contingency plans to ensure continued progress. Identify compelling opportunities to offer additional products or services, driving value for our clients and contributing to our growth. Leverage your expertise to provide valuable consultative support, guiding clients towards the best solutions for their needs. Provide mentoring and guidance to more junior staff, sharing your knowledge and contributing to team development. Use data to help influence the buying or renewal process, playing a key role in securing successful outcomes.

Job requirements Fluency in French Advanced verbal and written communication skills for engaging clients and internal teams at a senior level. Basic understanding of AI tools and their application in account management. Experience with Salesforce.com or a similar CRM for managing client relationships and sales processes. High skill in prioritizing and multi-tasking effectively within time-sensitive environments. Demonstrated ability to make timely, sound decisions, even with limited data or uncertainty, while evaluating consequences. Strong independent judgment and advanced critical thinking to navigate complex situations and drive strategic initiatives. A professional and polished demeanor that ensures confident and credible company representation.
Bonus Points if You Have:A Bachelor's degree is a plus.4+ years working in a sales or account management preferred. Experience in high volume calling preferred.

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If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
We are proudly one team, one company, One Concentrix and we invite you to join us!