About Joe & The Juice

Joe & The Juice is a rapidly expanding international juice bar and coffee concept, known for its healthy options, high-energy atmosphere, and distinctive brand identity. We are thrilled to be launching our operations in Egypt, starting with key locations in Cairo and Giza. This role is foundational to our success, ensuring the quality and timely supply of all ingredients and materials needed to deliver the signature Joe & The Juice experience.

Role Summary

As the Training Manager, you are the guardian of the brand’s soul. You are responsible for ensuring every "Joe" behind the counter embodies our culture, masters our recipes, and delivers high-energy service. You will design, implement, and oversee the entire training ecosystem—from the initial "vibe check" during onboarding to advanced leadership workshops for Store Managers.

Key Responsibilities

Training Strategy & Curriculum Design

• Localized Onboarding: Adapt global brand standards to the Egyptian market, ensuring the "Joe" culture translates authentically.
• Technical Mastery: Develop modules for juice/coffee preparation, food safety (HACCP), and POS system proficiency.
• Soft Skills: Create workshops on "The Art of the Vibe"—teaching staff how to engage customers, manage high-pressure shifts, and upsell with charisma.

On-the-Ground Execution

• Store Openings (NROs): Lead the "Task Force" for all new store openings across Egypt, ensuring the team is 100% ready for Day 1.
• Field Coaching: Spend 75–90% of your time in the stores, performing "side-by-side" coaching to correct techniques and boost morale.
• Certification: Manage the "Barista to Manager" certification pipeline, ensuring only the best-trained staff move up the ranks.

Performance & Quality Control

• Mystery Shopper Analysis: Review performance data and create targeted training "rehab" programs for stores falling below standards.
• KPI Tracking: Monitor the impact of training on turnover rates, average transaction value (ATV), and customer satisfaction scores.
• Compliance: Ensure all health, safety, and labor law requirements are strictly followed and documented.

Leadership & Culture

• Internal Growth: Identify high-potential employees (HiPos) and prepare them for Assistant Manager and Store Manager roles.
• Culture Building: Organize internal competitions (e.g., "Best Juice Maker in Egypt") to maintain high energy and brand pride.