- Generate local demand leads
- Place the order by using oracle system.
- Report customer complaints, provide appropriate solutions and alternatives within the time limits in addition to following up with customers to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate and complete information by using the right methods/tools.
- Follow up on Payment and execute dispatch plan.
- Contact customers for shipping and dispatch details.
- Follow up with shipping and logistics team.
Have experience in price/volume and contract negotiations.Industry/ value chain experience is a plusOracleCommunication skillsMicrosoft Office Package