Company Description i SON Xperiences is at the forefront of the AI revolution, combining cutting-edge technology with human empathy to transform businesses. Specializing in AI-powered customer engagement solutions, we help organizations scale smarter, optimize operations, and deliver seamless, meaningful interactions. Our innovation-driven approach integrates advanced AI to empower clients while fostering human connections. At i SON Xperiences, we create a future where AI enhances both efficiency and personal interaction.
Role Description We are seeking a Spanish-speaking professional for a full-time on-site role at our Giza location. The primary responsibilities include managing customer interactions in Spanish, providing excellent customer support, and addressing client inquiries effectively. Additional duties include troubleshooting issues, assisting in resolving client concerns, and collaborating with team members to meet quality and efficiency targets.
Qualifications Proficiency in Spanish (spoken and written) for effective communication with clients and customers Customer service and client engagement skills, with a focus on problem-solving and maintaining customer satisfaction Basic technical skills for troubleshooting and resolving client issues Ability to work collaboratively in a team-oriented environment Strong organizational, time management, and multitasking capabilities Previous experience in a customer support or service role is a plus Flexibility to adapt to shifts or changes in schedule if needed