We're Hiring: Senior Account Manager – HealthTech, TPA

 Location: Maadi, Cairo, Egypt

 Type: Full-time

Company: Axon HealthTech

 Experience Level: 5–7 Years

About Us

Axon HealthTech is a fast-growing digital health company revolutionizing how individuals and corporates access affordable, quality healthcare across the MENA region. Through our platforms — Axon TPA and Axon Plus — we offer integrated health benefits, medical discount programs, and AI-powered claims management. We are looking for a highly analytical and creative Growth Hacker to drive rapid user and revenue growth across digital and offline channels.
 

Job Description:
 

We are seeking a highly motivated and client-oriented Account Manager to join our Healthtech TPA team. The ideal candidate will be responsible for managing corporate client accounts, ensuring smooth healthcare service delivery, and maintaining strong relationships with both corporate clients and healthcare providers.

As an Account Manager, you will act as the key liaison between corporate clients, medical providers, and internal departments to ensure efficient operations, prompt issue resolution, and a high level of client satisfaction. The role requires a strong understanding of healthcare operations, medical networks, and TPA processes.
 

Responsibilities: 
 

• Manage and maintain relationships with corporate clients and key stakeholders.
• Act as the main point of contact for assigned accounts and ensure timely resolution of client inquiries and operational issues.
• Coordinate with medical network providers, claims, operations, and technical teams to ensure smooth healthcare service delivery.
• Monitor service performance and utilization for assigned accounts and ensure adherence to agreed SLAs.
• Support corporate clients in resolving medical service issues, approvals, and claims-related concerns.
• Conduct regular client meetings and business reviews to ensure satisfaction and identify improvement opportunities.
• Assist in the onboarding and implementation of new corporate clients, ensuring smooth system setup and service activation.
• Track and analyze client feedback, service issues, and operational performance to improve service quality.
• Monitor the performance of healthcare providers within client networks and escalate service issues when necessary.
• Prepare and present periodic reports on account performance, utilization, and service quality.
• Identify opportunities for account growth, service optimization, and client retention.
• Ensure compliance with healthcare policies, company procedures, and operational guidelines.