Quality Management System (QMS):

• Maintain, implement, and improve the QMS in alignment with ISO, IEC standards, and other applicable norms. Ensure compliance with the company’s Quality Policy and Fundamentals.

Audits:

• Plan, execute, and oversee internal and external quality audits (ISO, customer, supplier). Lead audit preparation, corrective actions, and continuous monitoring to close non-conformities.

Quality KPIs:

• Define, monitor, and report main quality performance indicators (KPIs) including defect rates, cost of poor quality, customer complaints, and supplier quality performance.

Non-Conformity Management:

• Lead the Non-Conformity Management process, ensuring timely investigation, root cause analysis, corrective actions, and lessons learned deployment.

Supplier Quality:

• Develop and manage supplier quality assurance programs, including incoming material inspections, supplier audits, and performance evaluations. Support in supplier quality development and improvement.

Process Quality Control:

• Establish and maintain quality control plans for production processes. Ensure effective in-process inspections and testing are in place to prevent defects.

Final Product Testing & Outgoing Quality:

• Oversee final product testing and verification processes to ensure compliance with IEC standards, customer requirements, and outgoing product quality standards.

Customer Satisfaction & Complaints Management:

• Drive customer satisfaction initiatives by managing customer feedback, handling after-sales complaints, and implementing corrective and preventive actions.

Incoming Material Quality:

• Ensure robust incoming inspection and material verification processes are in place to secure material quality before use in production.

Quality Training (Quality School):

• Manage and collaborate with various function for delivering quality training programs ("Quality School") for Blue Collars to build quality awareness and capability at all levels.