Role Summary The Card Fulfillment Manager oversees the production, personalization, and distribution of payment cards.
You will manage relationships with third-party vendors (card manufacturers and personalizers), monitor inventory levels in Hubs and Distribution Points, ensure compliance with security standards (PCI-DSS), and optimize Hubs and Distribution Points processes to enhance the cardholder's delivery experience.
Why Join dopay?
Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets.
Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees.
Competitive salary and benefits, with opportunities for career growth and professional development.
If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we’d love to hear from you.
Apply today to join dopay and make a meaningful impact on financial inclusion!
Key Responsibilities   Procurement & Vendor Negotiation: Lead the procurement process for card plastics and consumables.
Negotiate pricing, contract terms, and Service Level Agreements (SLAs) with external card bureaus and carriers to ensure cost-efficiency without compromising quality.
PO & Financial Management:  Own the Purchase Order (PO) lifecycle for the department.
Issue, track, and reconcile POs with card providers, ensuring all invoices align with delivered goods and negotiated rates.
Vendor Management: Serve as the primary point of contact for external partners.
Monitor performance against SLAs regarding production lead times, quality control, and data security.
Inventory Control: Manage stocks of raw card plastics, carriers (the paper the card is attached to), and collateral (inserts/envelopes).
Forecast demand to prevent stockouts of specific card designs.
Monitor the stock level of the Distribution Points.
  Hub-and-Spoke Distribution:  Design and oversee the logistics flow between the Central Hub (Warehouse), Regional Hubs, and last-mile Distribution Points.
  Inventory Rebalancing:  Monitor stock levels across all nodes in the network.
Execute Inter-Hub Transfers (IHTs) to move surplus stock from low-demand areas to high-demand regions, minimizing "dead stock.
"   Dynamic Replenishment:  Establish "Reorder Points" (ROP) for each specific hub based on local lead times and historical demand.
Ensure that no Distribution Point falls below safety stock levels.
  Reverse Logistics: Manage the consolidation of expired, defective, or "return-to-sender" cards from various hubs back to a central point for secure destruction and recycling.
Production Oversight:  Ensure the daily file transmission for card personalization is successful and that data integrity is maintained between the bank’s core system and the vendor.
  Security & Compliance: Ensure all fulfillment processes comply with Mastercard and Meeza regulations and PCI-DSS requirements for handling sensitive PII (Personally Identifiable Information).
    Skills & Qualifications Experience:  5+ years in Banking Operations, Card Services, Procurement, or Supply Chain Management.
Procurement Expertise:  Proven experience in strategic sourcing, vendor negotiation, and managing PO systems within a corporate or banking environment.
Analytical Skills:  Proficiency in Excel to track shipping volumes, error rates, unit costs, and procurement budgets.
Communication:  Advanced negotiation and interpersonal skills to manage high-value vendor contracts and cross-departmental stakeholders.
Technical Knowledge: Familiarity with EMV chip technology, card personalization files, and mailing systems preferred.
Compliance:  Understanding of PCI-DSS, KYC, and AML regulations related to card shipping and vendor data handling is an advantage.