Join Unique Destination Travel Network (UDTN) and become part of a growing team shaping the future of travel support!
Work Location: Maadi Work condition : On-Site Can join immediately
Unique Destination Travel Network
UDTN is a fast-growing B2B travel distribution start-up offering a comprehensive marketplace of global hotels, ancillary services, and offline products (groups and special requests). Powered by Juniper technology, our platform provides real-time access to inventory and will expand from a retail web solution into advanced API distribution. We are hiring a Sales Operations Manager to build, optimize, and scale the operational engine behind our commercial performance.
Key Responsibilities: · Provide prompt assistance to customers across multiple channels (Phone, CRM, live chat, email).· Efficiently manage and resolve issues and complaints with a high-quality resolution and speed.· Ensure that all clients' requests, issues, and complaints are resolved promptly and accurately, according to defined policies, guidelines, terms, and conditions.· Accurately document and categorize customer interactions within relevant systems.· Consistently meet performance metrics, including SLAs, FRT, and Quality Score.· Identify, report, and escalate emerging and recurring issues in a timely manner.· Maintain a professional, empathetic, and positive attitude in all interactions.· Oversee case escalations effectively, engaging with partners via phone and email.· Ensure service recovery through high-quality resolutions.· Take ownership of issues and collaborate cross-functionally for timely solutions.· Keep customers and stakeholders informed about case progress.· Negotiating for appropriate compensation as required.

Requirements: · 1-3 years of experience in hotel operations support, in a B2B environment, is a MUSTUmrah Experience is a MUST· Excellent command of the spoken and written English language; additional language is a plus.· Experience with offline/online operations simultaneously.· Ability to solve problems and complaints professionally and tactfully.· Efficient multitasking and prioritization of responsibilities.· Resourceful and adapt at overcoming challenges.· Initiative-taker, comfortable with ambiguity, and keen to meet and exceed targets.· Willingness to work on rotational shifts, including weekends and public holidays.