Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Key Responsibilities

Own performance & influencer marketing accounts (ROAS-driven)

Lead optimization, retention, growth planning, and upselling

Build strong, strategic client relationships

Collaborate closely with Product to translate client requirements into actionable inputs

Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)

Identify workflow gaps and proactively improve processes

What We’re Looking For

5–7 years total experience, with 3+ years in Account Management or Customer Success

Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)

Exposure to SaaS/product environments and cross-functional collaboration

Strong analytical skills and data literacy

High ownership, accountability, and ability to operate with minimal supervision

Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.