Introduction
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At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Excellent communication and problem solving skills.
* 0 - 2 years of experience in Technical Support or similar field.
* Fluent in English is a must.
* Expressing any certain aspect of the workplace to make it better "Self-motivated".
* Handling off hours for business needs, whenever required
Preferred technical and professional experience
*Bachelor's degree in computer science, Information Technology, or a related field preferred.
* Proven experience in technical support roles, preferably with a focus on Lenovo PC products or similar hardware.
* Proficiency in diagnosing and troubleshooting hardware and software issues related to desktops, laptops, and peripherals.
* Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
* Strong customer service orientation with a passion for helping customers resolve technical challenges effectively.
* Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
* Familiarity with remote support tools, diagnostic utilities, and ticketing systems for tracking and managing customer inquiries.
* Certifications such as CompTIA A+, Lenovo Certified Technician, or similar credentials would be advantageous