Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an Instructional Designer to support transformation programmes and business-as-usual teams by creating high‑quality e‑learning materials, user documentation and internal promotional content. This role focuses on developing engaging learning experiences for a range of global and local processes and systems supported by the SAP Transformation and Delivery team.
What you will do
- Collaborate with project members and stakeholders, including functional subject matter experts and business change partners.
- Develop end‑user e‑learning materials such as quick reference guides, structured e‑learning courses and bite‑sized learning videos.
- Create internal promotional content, including animated and recorded videos, to support transformation and change initiatives.
- Track and report progress throughout the development lifecycle and ensure thorough review and testing.
- Maintain and govern existing e‑learning materials to ensure accuracy and accessibility.
- Collect and evaluate feedback from stakeholders and end‑users to continuously improve content effectiveness.
- Identify opportunities to enhance development efficiency and delivery processes.
- Explore innovative approaches and tools for designing modern, effective online learning.
Who you are
- Fluent in English (spoken and written).
- Skilled in stakeholder management with strong communication and presentation capabilities.
- Detail‑oriented with strong time‑management skills.
- Experienced or willing to build expertise in e‑learning development and instructional design.
- Able to use or willing to learn e‑learning authoring tools such as PowerPoint, Articulate 360 (Rise, Storyline) and Vyond.
- Competent in content formulation and scriptwriting.
- Brings basic project management experience (desired).
- Has SAP knowledge (desired).
- Confident in facilitation and able to support learning effectiveness evaluation.
Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you As this role contributes to global transformation initiatives and end‑user learning experiences, you will gain exposure to international projects, cross-functional collaboration and modern learning technologies. You will have opportunities to innovate, shape digital learning journeys and influence how colleagues adopt new systems and processes.
What skills you will learn
- E‑learning design and development using industry‑leading authoring tools.
- Digital content creation, including scripting and video production.
- Stakeholder engagement across global teams.
- Continuous improvement and learning evaluation techniques.
- Transformation readiness and change enablement practices.
VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
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