Job Summary

The Account Manager is responsible to manage and grow a portfolio of automotive service center accounts by driving revenue, repeat purchases, and customer retention through the B2B e-commerce platform, while acting as the primary commercial point of contact for assigned customers.

Key Responsibilities

1. Account Acquisition & Management

• Identify, approach, and onboard automotive service centers and workshops.
• Build long-term relationships with decision-makers and buyers.
• Maintain an active and well-segmented account portfolio.

2. Sales & Revenue Growth

• Drive order frequency, basket size, and monthly revenue per account.
• Promote relevant categories, fast-moving SKUs, and bundles.
• Execute contract pricing and special commercial agreements approved by category management.

3. Customer Enablement & Platform Adoption

• AZTrain service centers on:
• Using the B2B e-commerce platform
• Searching by vehicle compatibility
• Reordering fast-moving items
• Increase platform adoption and self-service ordering.

4. Pricing & Commercial Execution

• Apply approved B2B pricing tiers and discounts.
• Support negotiations within approved commercial limits.
• Escalate pricing exceptions to Category Management.

5. Cross-Functional Coordination

• Category Management: share customer feedback, demand insights, and assortment gaps.
• Fulfillment & Operations: follow up on delivery issues and SLAs.
• Marketing: support execution of promotions and offers at account level.

6. Customer Feedback & Market Insight

• Capture customer feedback on:
• Pricing competitiveness
• Product availability
• Quality and service level
• Report market intelligence to support category and pricing decisions.

Key KPIs

• Revenue per Account
• Active Accounts & Retention Rate
• Order Frequency & Average Basket Size
• Platform Adoption Rate
• Customer Satisfaction