???? Location: 10th of Ramadan City
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Company Description
Alarabia Group operates diverse business modules focused on providing quality and customer satisfaction. These include a retail sales chain offering a wide range of home appliances, home accessories, and lifestyle products. The group is also involved in wholesale trading and distribution for both domestic and international exclusive brands, as well as manufacturing home appliances in Egypt. Additionally, Alarabia Group manages an e-commerce platform to deliver a broad range of home appliances online. The company is committed to delivering excellence in all areas of operation.
Role Description
This is a full-time, on-site role located in Cairo, Egypt for a Call Center Specialist - English Speaker. The Call Center Specialist will handle customer inquiries, resolve complaints efficiently and professionally, and provide accurate information about the company’s products and services. Additional responsibilities include identifying customer needs, managing feedback, maintaining a high level of customer satisfaction, and documenting all interactions for quality control and improvement purposes.
Qualifications
Proficient spoken and written English communication skills Strong customer service and conflict resolution abilities Basic technical skills, including working knowledge of call center tools, software, and CRM systems Time management, organizational skills, and attention to detail Strong problem-solving capabilities and ability to work under pressure Prior call center or customer support experience is preferred but not mandatory Ability to work collaboratively in a fast-paced environment