Job Summary

responsible for managing, supporting, and maintaining hospital clinical and non-clinical applications to ensure continuous, secure, and efficient system operations.
The role ensures optimal performance of healthcare systems such as Electronic Medical Records (EMR), Hospital Information Systems (HIS), Laboratory Information Systems (LIS), and other integrated healthcare applications.

Key Responsibilities

- Provide first and second-level support for hospital applications (EMR, HIS, LIS, RIS, billing systems,...).
- Monitor system performance and troubleshoot application-related issues.
- Coordinate with vendors for issue resolution and system upgrades.
- Manage user accounts, permissions, and access controls.
- Ensure system availability, reliability, and performance optimization.
- Perform system updates, patches, and version upgrades.
- Maintain system documentation and configuration records.
- Provide technical assistance to doctors, nurses, and administrative staff.
- Conduct user training sessions on hospital systems.
- Develop user manuals and support documentation.
- Ensure data integrity, accuracy, and security compliance.
- Generate reports as requested by hospital management.
- Monitor database performance in coordination with database administrators.
- Ensure compliance with healthcare regulations and data privacy standards.
- Implement security policies related to application access and usage.
- Support internal and external IT audits.
- Log and track incidents using ticketing systems.
- Participate in change management processes.
- Ensure minimal disruption during system changes or maintenance.