• Responsible for performing process analysis and design to drive continuous process improvement that supports the Company’s strategic goals. This position is also responsible for creating and maintaining department metrics and reporting.


• Document the As-Is business processes \ Lead process improvement initiatives and automation initiatives.  


•  Manage the efforts to identify, revise and improve existing processes


•  Work with and understand how departmental process changes impact other departments


• Develop the appropriate process key performance indicators


•  Monitor and report on process change progress


• Propose and design the appropriate process improvement changes


• Facilitate process changes across departmental functions


• Perform process audits and initiate and track corrective action(s)


• Prepare the annual BPM plan with the BPM Manager and regularly update it


• Provide BPM Plan progress report

Skills

• Bachelor’s degree in Business, Computer Science, Engineering or Project Management.


• 12+ years of professional work experience preferably with continuous improvement experience


• Excellent analytical skills 


• Excellent interpersonal skills 


• Excellent written and verbal communication skills 


• Ability to prioritize and organize multiple assignments/tasks 


• Excellent facilitation skills 


• Strong problem-solving mindset 


• Ability to make independent decisions 


• Strong business acumen 


• Ability to adapt to constantly changing environment 


• Leadership skills