Company Description
Sutherland Global Service Limited is a consumer services company operating globally to provide a wide range of customer-focused solutions. Based out of Maharashtra, India, the company is committed to delivering exceptional support to its clients. Sutherland fosters a collaborative work environment, offering opportunities for career growth and skill development. As a trusted provider in the industry, Sutherland continuously aims to enhance customer satisfaction and operational excellence.
Role Description
This is a full-time, on-site role based in Cairo for a Customer Service Representative. The role involves engaging with customers to address inquiries, resolve issues promptly, ensure customer satisfaction, and deliver a positive customer experience. Responsibilities also include maintaining communication standards, understanding customer needs, and providing timely resolutions to enhance service quality.
Qualifications
Customer Service and Customer Support skills to handle inquiries and provide efficient problem-solving. Strong knowledge of Customer Satisfaction and Customer Experience to ensure quality service delivery and positive outcomes. Proficient communication and interpersonal skills to build rapport with customers effectively. Ability to work in a fast-paced environment and deliver under deadlines. Bachelor's degree or equivalent experience preferred but not mandatory. Prior experience as a Customer Service Representative or similar role is an advantage.