Key Responsibilities Provide second-line technical support for desktops, laptops, servers, and networks. Help set up, implement, and troubleshoot MDM, SSO, and VPN configurations. Perform system maintenance, updates, and patching Monitor system performance and proactively identify potential issues Assist with IT projects, upgrades, and new system implementations Document incidents, resolutions, and procedures in the ticketing system Ensure compliance with security policies and best practices Required Skills & Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)2–3 years of experience in IT support or helpdesk roles Experience with Office 365, SSO, MDM, VPN, Exchange, or similar tools Experience with ticketing systems (Service Now, Jira, Freshdesk, etc.) Strong troubleshooting, analytical, and problem-solving skills Good communication skills and ability to work with non-technical users