<p><strong>Publication date :</strong> Jul 13, 2025, 12:00AM</p>Orange Business is here!<p ><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>About us<p class="MsoNormal">Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>About the role<p><span ><span class="TextRun SCXW250294433 BCX8 NormalTextRun" Helvetica 45 Light", "Helvetica 45 Light_EmbeddedFont", "Helvetica 45 Light_MSCustomFont", "Helvetica 45 Light_MSFontService", sans-serif;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">There</span><span class="TextRun SCXW250294433 BCX8 NormalTextRun" Helvetica 45 Light", "Helvetica 45 Light_EmbeddedFont", "Helvetica 45 Light_MSCustomFont", "Helvetica 45 Light_MSFontService", sans-serif;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;" data-contrast="auto" xml:lang="EN-GB" lang="EN-GB"> is an opportunity for a position of an</span></span><span ><span class="TextRun SCXW250294433 BCX8 NormalTextRun" Helvetica 45 Light", "Helvetica 45 Light_EmbeddedFont", "Helvetica 45 Light_MSCustomFont", "Helvetica 45 Light_MSFontService", sans-serif;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;" data-contrast="none" xml:lang="EN-US" lang="EN-US"><strong> Crisis & Problem Manager </strong></span></span><span ><span class="TextRun SCXW250294433 BCX8 NormalTextRun" Helvetica 45 Light", "Helvetica 45 Light_EmbeddedFont", "Helvetica 45 Light_MSCustomFont", "Helvetica 45 Light_MSFontService", sans-serif;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;" data-contrast="none" xml:lang="EN-US" lang="EN-US">in </span></span><span ><span class="TextRun SCXW250294433 BCX8 NormalTextRun" Helvetica 45 Light", "Helvetica 45 Light_EmbeddedFont", "Helvetica 45 Light_MSCustomFont", "Helvetica 45 Light_MSFontService", sans-serif;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;" data-contrast="none" xml:lang="EN-US" lang="EN-US"><strong>Digital Technology.</strong></span><span class="EOP SCXW250294433 BCX8" Helvetica 45 Light", "Helvetica 45 Light_EmbeddedFont", "Helvetica 45 Light_MSCustomFont", "Helvetica 45 Light_MSFontService", sans-serif;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;" data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"></span></span></p><p class="MsoNormal"><span ><span Helvetica 45 Light",sans-serif;"><strong><u>Job Purpose:</u></strong></span></span><o:p></o:p></p><ul><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;">Drive and manage any business impacting incident using the defined process of Major Incident Management, which require sense of business, authority and excellent communication skills.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;">Oversee and manage the execution of the problem management process based on accepted ITIL processes.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;">Develop and support the ITIL problem management process and agreed procedures, aiming to minimizing the adverse impact of incidents and problems to the business..<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;">Major Incident Management role into application service restoration<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;">To undertake any other reasonable task as assigned or deemed necessary by management.<o:p></o:p></span></li></ul><p></p>About you<p><p class="MsoNormal"><span ><span Helvetica 45 Light",sans-serif;"><strong><u>Key Tasks and Responsibilities:</u></strong></span></span><o:p></o:p></p><ul><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Drive and manage Digital Technology Alert Crises<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Execute Problem Management process based on ITIL processes for Digital Technology applications (500+ application).<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Driving problem resolution activity in coordination with Software factory, Infrastructure, Engineering, Suppliers, and parallel problem management teams as required.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Build Root Cause Analysis (RCA) and manage the implementation of definitive solutions.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Create and maintain known error records in the Known Error Database.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Generalizing preventive actions across systems by providing Proactive Problem Management.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Proactively analysing output from monitoring/supervision tools [Witbe/PEM/CMS/PUMA], Genergy, RCA portal and application response time/performance study.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Present and explain the resolved RCA documents in the Digital Technology control committee.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Act as Digital Technology change manager after the normal business hours<o:p></o:p></span></li></ul><p class="MsoNormal" ><span ><span Helvetica 45 Light",sans-serif;"><strong><u>Skill Profile</u></strong></span></span><o:p></o:p></p><ul><li class="MsoListParagraph" ><span ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB"><strong>French & English languages are mandatory<o:p></o:p></strong></span></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">5 years of experience in Application/IT enterprise.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Application support/architecture and life cycle knowledge .<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">knowledge and understanding of ITIL framework and best practices<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Excellent decision making capabilities<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Intermediate knowledge about Operating Systems, Database, Network, Coding, hardware and Monitoring<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Ability to prepare conduct meetings as well as performing necessary post meeting communications, action tracking and follow-up<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Strong interpersonal skills including strong verbal, written communication and excellent listening skills are required<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Technical certifications.<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">ITIL intermediate certification is a plus<o:p></o:p></span></li><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">Kepner – Tregoe certification is a plus<o:p></o:p></span></li></ul><p class="MsoNormal" ><span ><span Helvetica 45 Light",sans-serif;"><strong><u>Educational background:<o:p></o:p></u></strong></span></span></p><ul><li class="MsoListParagraph" ><span Helvetica 45 Light",sans-serif;mso-ansi-language:EN-GB;" lang="EN-GB">University degree in Computer Science/Engineering related field.<o:p></o:p></span></li></ul><p></p></p>What we offer<p><ul><li>Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world</li><li>Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)</li><li>Professional development: training programs and upskilling/re-skilling opportunities</li><li>Career growth: Internal growth and mobility opportunities within Orange</li><li>Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events</li><li>Reward programs: Employee Referral Program, Change Maker Awards</li></ul></p>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p > Only your skills matter
</p> <p > Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.
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