???? About DIRECT
Direct is a leading Saudi company and one of the largest in the Kingdom’s travel and tourism sector.
We believe that travel is a passion-driven experience — that’s why we’re dedicated every day to creating smart, innovative solutions that make our customers' journeys easier, smarter, and more enjoyable.
Our team is made up of incredible talents working in a vibrant, creative environment where collaboration thrives. If you're looking for a place to grow your skills and make a real impact, Direct is where you belong!

 Key Responsibilities:
- Follow up and confirm booking modifications and cancellations with clients.
- Coordinate with hotels to ensure room and service availability.
- Resolve any issues that may arise with clients or hotels during bookings.
- Provide clients with necessary information and support regarding offers and services.
- Follow up with clients post-service to ensure a smooth and satisfactory experience.

 

Required Qualifications:
- 1-2 years of experience in customer service, or a related role, preferably within the travel or hospitality industry.
- Knowledge of global hotel chains and reservation systems.

 

 Personal Skills:
- Very good to excellent English (spoken and written).
- Strong communication skills with customers and hotels.
- Excellent organizational skills and attention to detail.

 

What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement within a leading tourism company.
- Comprehensive training and development programs.
- A dynamic and supportive work environment.

 

 Additional Perks:
- Discounts on travel services.
- Incentive programs for top-performing employees.