As a Senior Lifestyle Manager at Quintessentially Egypt, you will be responsible for delivering an exceptional and highly personalized experience to our highest private HNW/UHNW Members. This role focuses on building and maintaining strong, meaningful relationships, ensuring members feel valued, engaged, and supported throughout their journey. You will serve as the primary point of contact, managing all aspects of the member’s experience – from tailored introductions and ongoing lifestyle curation to proactive communication and seamless request handling. By deeply understanding each member's unique preferences and needs, you will enhance their usage of services, promote retention and loyalty, and maximize the overall perception of value.

Key Responsibilities

Relationship management

• Cultivate a strong personal relationship with each individual Member;
• Manage each Member’s experience, ensuring high individual engagement, satisfaction, loyalty, retention and perception of value;
• Ensure the Member receives a warm and highly-personalised introduction to Quintessentially;
• Ensure that each individual Member’s unique and changing lifestyle, needs and preferences are thoroughly understood;
• Act as the Member’s key contact within Quintessentially, ensuring maximum personal availability during working hours and off -hours;
• Encourage the Member to use the service regularly by ensuring they are aware of all new and upcoming events and benefits that they may value;
• Engage the Members by regularly curating and updating them with events, news and happenings that are to their liking;
• Maximise the likelihood of each Member renewing their Membership by ensuring high satisfaction, loyalty and perception of continued value.

Request handling

• Ensure that all Member requests are fulfilled in a timely manner and to the highest levels of personalisation and quality;
• Ensure that recommendations and options presented to the Member offer the best possible value at all times;
• Ensure that the Member is assured of the progress in fulfilling their requests by setting expectation, agreeing response timeframes, and delivering regular updates;
• Ensure that any problems are resolved professionally and to the Members full satisfaction;
• Keep track and log all requests and associated work on the CRM.