Jobs / Customer Service Jobs / Customer Service Team Lead
Full Time
Zumra Food -
Egypt , Cairo
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Zumra Food
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Job Details

Experience 2 to 3 years
Salary Confidential
Employment Full Time
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Category Customer Service
Industry Wireless
  • Supervise, coach, and mentor a team of customer service representatives to ensure excellent customer service
  • Monitor team and individual performance metrics, identify areas for improvement, and implement strategies to enhance productivity and customer satisfaction
  • Develop and deliver training programs to upskill team members and keep them informed of product/service updates
  • Troubleshoot complex customer issues and provide guidance to team members on handling difficult scenarios
  • Collaborate with other departments to share customer feedback and work towards process improvements
  • Maintain detailed records of customer interactions, team performance, and other relevant data
  • Assist with hiring, onboarding, and scheduling of customer service team members
  • Identify opportunities for process improvements and implementation of new customer service initiatives
  • Promote a positive, collaborative work environment and foster a customer-centric culture

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Egypt, Cairo
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