Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle East and Far East. With extensive experience in the industry, the company focuses on delivering high-quality, innovative, and customized solutions to meet the unique needs of its clients. By prioritizing customer-centricity, cultural understanding, and industry best practices, ETISAL International helps businesses focus on their core strengths while enhancing customer satisfaction. Committed to excellence, the company integrates advanced technologies, transparency, and integrity into its services to exceed client expectations.

Role Description

This is a full-time on-site role for Technical Support Agents/Customer Service representatives located in Cairo. The role involves assisting customers with inquiries, resolving technical issues, and ensuring customer satisfaction. Duties include providing support via various communication channels, troubleshooting technical problems, analyzing customer needs, and delivering effective solutions promptly.

Qualifications

Expertise in Customer Support and a strong commitment to ensuring Customer Satisfaction Proven ability in Technical Support and proficiency in troubleshooting technical issues Strong Analytical Skills to assess and resolve customer needs efficiently Effective communication skills and the ability to provide excellent service Adaptability to a fast-paced, on-site work environment Previous experience in a similar customer service or technical support role is preferred Bachelor's degree or equivalent experience preferred Fluent in English (B2-C1)