Company Description At e& CX Solutions, we focus on creating exceptional digital interactions that build lasting customer relationships and drive measurable business outcomes. By combining strategic thinking, clear purpose, and dedicated resources, we bring customer experience visions to life. Using a disciplined methodology, we ensure precision and deliver impactful results for our partners. Join e& CX Solutions and unlock the potential of delivering extraordinary experiences.
Role Description This is a full-time, on-site role located in Cairo, Egypt, for a Chat Support representative for our English account under the E&UAE domain. The role involves providing high-quality customer support through chat by addressing inquiries, resolving challenges, and ensuring a positive user experience. Responsibilities include troubleshooting issues, providing technical support, and maintaining clear and efficient communication with customers.
Qualifications Strong Communication and Customer Support skills Proficiency in Troubleshooting and Technical Support Strong Analytical Skills to assess and resolve customer issues effectively Ability to work efficiently under pressure and maintain a focus on customer satisfaction Excellent written English language skills and attention to detail